Frequently Asked Questions

How does AIDme work?

The AIDme system works with most of the latest generation smartphones. You can check the list of compatible models and how to activate the NFC reader. To activate it, bring your smartphone closer to the AIDme logo on the bracelet. A page will be displayed where you will be able to enter your personal data, medical information and emergency contacts. You will be asked for a password to protect your data and an email, needed only to restore the system to its previous settings. To view the information, move your smartphone closer to the AIDme logo.

Do I have to fill in all the fields?

No. You can enter the information that you deem useful for you or for an emergency. The only mandatory fields are a password and an email. You can enter any type of information. Audens is not responsible for the information entered nor for the use of the same.

Why a password is needed?

The password is used to protect the modification of the data. Viewing the infos does not require a password.

Why do I have to provide my email?

The e-mail is necessary to restore the system to the initial settings in case you don’t remember the password.

Does the company have access to my personal data?

No.  Audens cannot access the information entered. The system creates a encrypted files which are stored on the cloud servers with no possibility for the company to access their content. For this reason, if you forget your password, Audens is not allowed to reset it, and thus the user has to reset the system using the email entered during the first setting session. Also, no type of data profiling is possible.


How can I restore the system in case of need?

To restore AIDme to the initial settings, select at the bottom screen the “Factory data reset” option and follow the instructions. At the end of the procedure the data will be deleted.

How many times can I change the information contained in the bracelet?

There is no limit. To modify them, access the system, select “Modify” in the Menu and enter the password.

Who can read the information entered in the bracelet?

AIDme is designed as a life-saving system and information can be read by anyone having a smartphone with the NFC reader.

Where can I buy it?

To have all the info on the bracelet and its functioning you can send an email to To see the list of pharmacies and retailers click here.



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